Return & Refund Policy

At mclaxton.store, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to ensure your shopping experience is smooth, transparent, and risk-free. That’s why we offer a 30-day free return and refund policy, with no restocking fees or hidden charges.

1. 30-Day Free Return Guarantee

You may return any eligible item within 30 calendar days of the delivery date. To qualify for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging, including tags, manuals, and accessories.
  • Proof of purchase (order number or invoice) must be provided.

Returns initiated within 30 days are completely free of charge for qualifying reasons, helping you shop with confidence.

2. Return Shipping Costs

We strive to be transparent about who covers the cost of return shipping:

  • We cover the return shipping if:
    • The item arrived damaged or defective.
    • The wrong product was shipped.
    • There was a quality issue clearly attributed to us.
  • You cover the return shipping if:
    • You changed your mind.
    • You ordered the wrong item or size.
    • The product does not meet your personal preference, but has no quality defect.

In either case, please contact us before returning the product, so we can guide you through the process and, if applicable, provide you with a prepaid return shipping label.

3. Refund Processing

Once we receive your returned item and inspect its condition:

  • We will notify you via email regarding the status of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be returned to the original payment method (e.g., PayPal, Visa, Mastercard).
  • Please note that banks or credit card providers may take additional time to post the refund to your account.

4. Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return, including but not limited to:

  • Items marked as final sale or non-returnable.
  • Used personal care items (e.g., earplugs, beauty tools).
  • Products damaged due to misuse or negligence.

Each product page will clearly indicate whether the item is eligible for return.

5. Exchanges

If you need to exchange an item for a different color, size, or style, please contact our support team within 30 days of receiving your order. Exchanges are subject to inventory availability.

6. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team via email or phone.
  2. Provide your order number and reason for return.
  3. Await return approval and instructions.
  4. Send the item back using the provided return label or your preferred shipping method (if applicable).
  5. Track your return shipment and retain the receipt until your refund is confirmed.

7. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, our support team is here to help.

Email: [email protected]
Phone: +1 (320) 377-8582
Address: 3294 Kembery Drive, Chicago, IL 60693, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST

We appreciate your trust in mclaxton.store and are committed to delivering not only high-quality products but also excellent post-purchase support.

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